Client Onboarding Guide

Welcome Message

Welcome to Ezzy Delivery Qatar!

We are excited to partner with your business for seamless delivery, fulfilment, and COD support across Qatar. This onboarding kit will guide you through everything you need to start sending orders immediately.

Getting Started Checklist

Before you begin, please complete the following:

• Business Details Form: Business Name, Contact Person, Phone Number, Email, Social Media Handles, Product Category
• Upload Required Documents: Qatar ID / Passport, Commercial Registration (optional for small sellers)
• Service Agreement: We will share a DIGITAL AGREEMENT. Sign and return online
• Choose Your Service Model: Last Mile Delivery Only, Fulfilment + Storage + Delivery, COD Service, Bulk Shipment Receiving, Same-Day Delivery, On-Demand Pickup

Available Integrations

Sending Your Daily Orders

You may send orders via:

Option 1: Automated Integration

Your online store syncs automatically → Orders enter our dashboard → We dispatch instantly.

Option 2: Manual Excel Upload

You upload a sheet to our dashboard or WhatsApp with:

• Customer Name
• Phone
• Location
• Parcel Value (COD/Prepaid)

Option 3: WhatsApp Order Submit

We provide a dedicated WhatsApp to send your order list.

Pickup & Delivery Process

Here's what the daily flow looks like:

1. Pickup: From your store/home office, or we process from our fulfilment center
2. Sorting & Routing: Orders grouped by zones, parcel scanned into the system
3. Delivery Attempt (Same-day/Next-day): 2–3 attempts per order, customer notified by SMS/Call
4. COD Collection: Drivers collect safely, added to your dashboard
5. Weekly Settlement: Every week, full report provided

Fulfilment Service (Optional)

If you choose fulfilment: You send bulk inventory → We stock → We pack → We deliver.

We handle:

• Receiving
• Storage
• Picking & Packing
• Labelling
• Box packing
• Dispatch

Returns & Refund Handling

Return cases include:

• Customer not answering
• Wrong address
• Customer refused
• Payment issues

We return parcels to you: Same day, Weekly, or Store for future shipment

Client Portal Access

You will receive login details for your dashboard.

In your portal you can:

• Track orders
• Download COD reports
• Check return rates
• See driver location
• Add new orders
• Check payment status

Communication & Support

We provide:

• Dedicated Account Manager
• WhatsApp Support Line (24/7)
• Operations Team Contact
• Driver Contact (if needed)

Best Practices for Smooth Operations

• Always send complete customer details
• Attach printed invoice if available
• Pack items safely (especially fragile)
• Inform customers about delivery date
• Communicate urgent orders clearly