Driver Onboarding Guide
For Riders, Couriers & Delivery Drivers
Welcome Message
Welcome to the Ezzy Delivery Qatar team!
This onboarding kit explains your responsibilities, payment flow, and daily delivery process.
Driver Requirements
To join, you must have:
- Valid Qatar ID
- Valid Qatar Driving License
- Own vehicle (car/bike)
- Phone with mobile data
- Clean behaviour & punctuality
Daily Workflow
Step 1 – Pickup
- Arrive at warehouse/store
- Scan packages
- Load parcels by route
Step 2 – Delivery Process
For each delivery:
- Call customer
- Confirm location
- Deliver package safely
- Collect COD (if applicable)
- Update status in the app
- Take delivery proof (photo/signature)
Step 3 – End-of-Day
- Submit COD
- Return undelivered parcels
- Report issues to supervisor
Delivery Rules
Drivers must follow:
- No delays
- No arguments with customers
- Be polite
- Keep cash safe
- Complete scanning
- Respectful communication
Cash on Delivery (COD) Rules
Important COD Rules:
- Collect exact amount shown
- Count money in front of the customer
- Deposit cash at office SAME DAY
- Never hold money overnight
- Never reduce, modify, or accept partial payments
Failure to follow COD protocol leads to penalties.
Returns Procedure
Return parcel when:
- Customer not answering
- Customer refused
- Incorrect number
- Address unreachable
Important: Always mark correct status.
Accident or Issue Handling
If accidents/issues occur:
- Stop safely
- Inform supervisor
- Send photos and location
- Wait for instructions
Safety is priority.
Driver Payout
Drivers are paid:
- Weekly OR Monthly
Based on:
- Number of deliveries
- COD accuracy
- Performance
Incentives available for:
- Zero return days
- High accuracy
- Fast route completion
Behaviour & Discipline
Drivers must:
- Maintain professional behaviour
- Keep vehicle clean
- Avoid loud music at deliveries
- Dress neatly
- Follow team leaders' instructions
- Never delay reporting
Contact Points
You will receive:
- Supervisor Contact
- Operations Team Number
- WhatsApp Support
- Working Hours
- Warehouse Location